Stark Drive

Stark Drive Reviews

95  Excellent
TrustScore 4.5 out of 5

4.6

In the Bicycle Store category

Write a review

Reviews  95



Rated 5 out of 5 stars

great bike

great bike, i got my 1000w up to 50mph on a straightaway, 38mph more and i can time travel LOL.
Stark Drive Rocks.

Advertisement

Rated 5 out of 5 stars

found these gus from a google search

found these gus from a google search. ordered a custom bike 1000w fully loaded from their stock section. been riding it around 3 months and boy does it fly. not only that but i’m always getting asked about it. what a great way to meet new people. i used to have my dog for this but now i can cruise in style and enjoy the mobility this bike provides me.


Rated 5 out of 5 stars

Stark Drive is the best

Stark Drive is the best! love your product, dont listen to those sanitary pads below whom obviously are trying to get something for nothing judging from comments and the earnest replies. good work guys, love your bike and im going to buy another.


Rated 5 out of 5 stars

service 10

service 10
bike cost 10
helpful staff 10
configurations of website 8 (bit complex and lots of options)
delivery 6 not the fault of you guys. blame biden :)

Advertisement

Rated 5 out of 5 stars

hi folks

hi folks! thank you for the help in replacing my controller and ordering a new battery, i thought the bike would be sent to the recycling station until i managed to talk with your helpful representatives online. they did a few tests with me and determined it was only the controller that needed replacing, a hundred bucks shipped! i added a new 17ah battery with the order and now the bike is like brand new and a lot more range than the original 9ah.


Rated 5 out of 5 stars

I got this bike along with my husband…

I got this bike along with my husband and with our age difference of 15 years he is finally able to keep up with me. the support on starkdrive.bike chat was always super helpful even during the pandemic and i love the fact that they were able to send me out spare parts when i wanted to upgrade the bike above what i had ordered. thank you guys for your great work!


Rated 5 out of 5 stars

what a fantastic product and amazing…

what a fantastic product and amazing customer service I received my bike about three months ago and assembly was a breeze not only that I’m rolling up the hills like they don’t exist. I love the power and speed of this bike and it was one of the most affordable options for me in my home country

Advertisement

Rated 1 out of 5 stars

This might be the biggest con out…

This might be the biggest con out there. They shipped me a “stock” bike 4 months later. Then it was a different bike than what I ordered. They told me I could ship it back but I had to pay for shipping. Then there were missing parts that have still yet to show up 5 months later. No bike shop will touch these bikes. They will blame you for everything wrong. They stole my money.

Reply from Stark Drive

Hello! We have been having trouble with shipping due to the pandemic and we tried to ship as fast as possible but the carriers are stuck at ports and we can not do much, we are terribly sorry for the time it took to get your bike. We would love to send you any components you feel are missing, please send us an email. Our bikes are based on standard components, any bike shop will be able to work on these bikes and we are always available to assist the bike shop, simply have them contact us. We sent you out your bike so we are confused how you believe we stole your money, please contact us so we can help.


Rated 5 out of 5 stars

had the bike 2.5 years at the time of…

had the bike 2.5 years at the time of review. been using it mainly in summer as it snows a lot here in the winter. i ordered and received a 250w motor but i swear there must be a turbo charge in it or something as it handles hills and inclines very well. stark drive a ok from my side.

Advertisement

Rated 5 out of 5 stars

I ordered a Stark Drive 1000W model…

I ordered a Stark Drive 1000W model…
I ordered a Stark Drive 1000W model which arrived 35 days later directly to my door. the price was half of what i would have paid here and boy does it go fast. The users manual was really clear and they had videos of how to do the final component assembly on the bike once it arrived.

It was not a bike i chose lightly, i had several dialogs with Stark Drive before i ordered the bike and each time they were clear and concise in their responses to me. Considering they are in the USA i think that their response time was really fast.

This is one of the best investments i have made in my health because i can turn off the electric part of Stark Drive if i want to and use it for exercise and its mostly flat around here but the most fun i had ever was taking it in the dunes and riding up and down the slopes.

Great work Stark Drive for a great product and i really think you have a good company philosophy and goal to make electric bikes affordable.


Rated 5 out of 5 stars

I love you guys I ordered a battery and…

I love you guys I ordered a battery and a week later it arrives to my door thank you for keeping “Kimmy” alive. You guys always been really responsive both online and the email and I appreciate the hard work during this difficult time. When are you guys launching your new truck bikes? Weren’t you talking about this a couple years ago?


Rated 5 out of 5 stars

I visit from france stay at the best…

I visit from france stay at the best hotel in thaliand and have the chance to ride around on stark drive. i love this bike and the motor has no problem with taking me up hill to hotel problem is bike can not climb stairs. Will buy one when i return to france.

Advertisement

Rated 5 out of 5 stars

Its been a wonderful experience working…

Its been a wonderful experience working with the team at Stark Drive to help us get our rental bikes up and running here in Thailand. They provided us the bikes custom configured to our needs as well as branding the bikes in conjunction with their brand and on top of that shipped a batch of these bikes over to us here at a discounted container rate. the whole experience has required a lot of interaction and coordination however the end result is that we have a really unique solution for our customers to get around the island in an environmentally and wallet-friendly way. the bikes are really powerful and really we need to be switching away from gas powered mopeds here to help clean up the air quality.


Rated 1 out of 5 stars

sad simply sad

The bikes (i ordered two) came via FedEx more then a month past the date i was told to expect them. upon arrival the bikes were damaged from poor packaging and possibly choice of shipper. after getting a chance to ride the bikes i noticed preexisting damage from when the bikes where build. i had other professionals look at the bikes to confirm what i was seeing. i can not find a shop to work on the bikes due to compatibility and availability of parts. the customer service with the company is dismal and the provided information is general in nature much sky of what is needed to maintain my bikes. the company is not willing to inform me of the parts i need and has stopped all communication with me in regards to these two bikes. one of which i have never been able to use the electric component of. very sad maybe my expectations where to high

Reply from Stark Drive

Hello Dayton!

Due to the pandemic some of our deliveries are far behind schedule and we are terribly sorry but there is unfortunately little we could do with the shipping besides following up with the logistics company we hired continually in order to get the bikes delivered to you faster. the bikes were fully insured so if there were issues on delivery we had informed you to take photos and file a claim with the carrier before signing off on the bikes as per our FAQ so that we can be compensated to correct anything that was a problem with delivery, we do find that our american last-leg carriers tend to treat the bikes a little more hastily than other parts of the world. the bikes are always fully tested twice before being boxed (last step being our own QC hired to work just for us at the final assembly point). the parts on our bikes are by design all standard parts, everything except the controller and battery are easily sourced locally. our records indicate we have been in contact with you continually throughout the whole purchase process of delivery and after you received the bikes on many occasions, we had asked for photos of what the damage was but you have yet to send us any info. we would love to help you, please follow up with the information we requested.

All the Best
Stark Drive Support


Rated 5 out of 5 stars

I am ordering my 3rd Stark this weekend...

Here's my story. I am 64 and haven't ridden a bike in 50 years. I bought a regular mountain bike, but every time I rode it my thighs felt like they were on fire. Friends said it would go away, but it didn't. That got me to researching pedal-assist bikes. During my research, I saw a standard Stark on Kijiji for $1500 and bought it right away. After a week I started thinking how nice a throttle and rear suspension would be, so I ordered one with those added. After 400km in a month, I started thinking about how I would like the fat tires and maybe a bit more power for the hills. Now I am ordering a fully loaded, fat tire 500w Stark. That should keep me content until the next generation comes out.
I have a few complaints, but none are important. (no place for a cup holder and the closing handle doesn't stay flush). I rode the first Stark for 300km and the 2nd one 400km, all in a couple of months. It is a pure joy to ride and quite a conversational piece. I have has zero issues with either bike and cannot understand where the negative comments are coming from. I haven't needed customer service but just spent over an hour just chatting on the phone with them. They called me.
I give Stark 5 stars, 10 if you count 5 for each bike and I recommend a Stark to anyone wanting a great bike.
JP
Ontario, Canada